We may update these Terms from time to time. When we do, we will update the Effective Date above. If we make changes that we consider material, we may post notice on our website, send notice by email or text message, or provide notice through your account.

Your continued use of the website, products, subscriptions, or services after updated Terms are posted or otherwise made available means that you accept the updated Terms. It is your responsibility to review these Terms periodically.

Any new features, products, tools, subscriptions, delivery options, or services we add will also be subject to these Terms unless we state otherwise.

Otto may change, suspend, limit, or discontinue any product, recipe, subscription plan, delivery route, delivery area, website feature, promotion, content, or service at any time. Products, recipes, and delivery availability may vary based on production capacity, ingredient availability, route density, service area, inventory, weather, equipment issues, food safety considerations, or other operational needs.

Information on our website may occasionally be incomplete, outdated, unavailable, or inaccurate. We do our best to keep information current, but we do not guarantee that all website content, product descriptions, pricing, recipe availability, delivery dates, or other information will always be accurate or complete.

You must be at least 18 years old and legally able to enter into a binding contract to create an account, place an order, start a subscription, or use our services. By using our services, you represent that you meet these requirements.

You may use our services only for lawful purposes and in accordance with these Terms.

You may browse portions of our website without creating an account, but you may be required to create an account to purchase products, start a subscription, manage deliveries, update pet information, or access certain services.

When creating or maintaining an account, you agree to provide accurate, current, and complete information, including your name, email address, delivery address, billing information, phone number, and pet profile information. You agree to promptly update your account information if it changes.

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You agree not to share your password, transfer your account, allow unauthorized users to access your account, or take actions that may compromise the security of your account.

We may suspend or terminate your account if we believe your information is inaccurate, your account has been compromised, your use violates these Terms, you misuse our services, you repeatedly fail to return Otto property, or your account creates operational, safety, payment, or legal concerns.

By creating an account, placing an order, starting a subscription, contacting us electronically, or submitting for zip code verification in the process of configuring a meal plan subscription, you consent to receive communications from Otto electronically, including by email, text message, phone, account notifications, or notices posted on our website. These communications may include transactional messages, delivery updates, subscription reminders, account notices, policy updates, customer service messages, and promotional messages.

Submitting your email address through our meal plan builder or other forms on our website constitutes contacting us electronically, and you consent to receive follow-up communications about your plan, including reminders to complete your signup.

You may opt out of promotional emails or texts as permitted by law. You may not opt out of transactional or service-related communications that are necessary for us to provide products, deliveries, subscription management, account administration, safety notices, or legal notices.

Message and data rates may apply to text messages.

You agree not to use our website, products, subscriptions, or services for any unlawful, harmful, fraudulent, abusive, or unauthorized purpose.

You agree that you will not:

• violate any applicable law, regulation, or third-party right;
• interfere with the operation, security, or availability of our website or services;
• attempt to access another user's account or information;
• use automated tools, bots, scrapers, spiders, or similar technologies to access or collect data from our website except as expressly permitted by us;
• place orders for resale or commercial redistribution without our written permission;
• submit false, misleading, incomplete, or fraudulent information;
• abuse promotions, credits, referrals, discounts, or rewards;
• misuse, damage, retain, resell, or fail to return Otto property, including Ottopods, totes, bags, coolers, racks, labels, or other reusable delivery assets; or
• interfere with any other customer's use or enjoyment of our services.

We may investigate conduct that we believe violates these Terms and may suspend or terminate access to our services, cancel orders, limit subscriptions, withhold credits, charge applicable fees, or pursue any remedies available to us.

All content on our website and in our services, including text, photographs, videos, graphics, logos, trademarks, product names, recipes, designs, software, interfaces, icons, packaging designs, and other materials, is owned by Otto or by third parties that have licensed content to Otto. This content is protected by copyright, trademark, trade dress, and other intellectual property laws.

You may access and use our website content only for your personal, non-commercial use in connection with learning about or purchasing Otto products and services. You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, sell, resell, frame, scrape, deep-link, or otherwise exploit Otto content without our prior written permission.

You may not use Otto's name, trademarks, logos, product names, packaging, photographs, or other brand assets in a way that suggests sponsorship, endorsement, affiliation, or approval without our written permission.

Information on our website is provided for general informational purposes only. It should not be used as the sole basis for making decisions about your dog's health, diet, medical care, or nutrition.

You may submit, upload, post, tag, send, or otherwise provide content to Otto or through services connected to Otto, including reviews, photographs, videos, testimonials, pet information, comments, survey responses, social media posts, and other materials ("User Content").

You represent that you own or have the necessary rights to submit any User Content you provide and that Otto's use of that content will not violate the rights of any third party.

By submitting User Content, you grant Otto a worldwide, non-exclusive, perpetual, royalty-free, transferable, sublicensable license to use, reproduce, edit, crop, modify, adapt, publish, display, distribute, create derivative works from, and otherwise use that User Content for business, marketing, promotional, operational, product development, and customer service purposes in any media or format.

We may remove, edit, decline, or stop using User Content at any time and for any reason. We have no obligation to monitor User Content and are not responsible for User Content submitted by users.

We may use pet profile information, order information, and related data in aggregated or de-identified form for analytics, product development, research, operational planning, marketing, or other business purposes, as described in our Privacy Policy. We will not intentionally disclose your personal information except as permitted by our Privacy Policy or applicable law.

Otto products are intended for personal household use only. You may not resell, redistribute, commercially exploit, or use Otto products for any business purpose without our prior written permission.

Otto's fresh-frozen meals are intended for canine consumption only unless a product page expressly states otherwise. Our meals may contain raw meat, raw organs, ground bone, and other raw animal ingredients. Our products are not intended for human consumption.

From the time a delivery is completed, the condition, handling, storage, thawing, preparation, serving, and use of the products are your responsibility. You are responsible for inspecting your order upon delivery and promptly storing perishable products in a freezer or refrigerator, as appropriate.

Otto products are raw animal food products and should be handled with the same care you would use when handling raw meat. You are responsible for safe handling after delivery.

You agree to:

• freeze or refrigerate products promptly after delivery;
• keep products out of reach of children and animals except when intentionally feeding your dog;
• thaw products safely under refrigeration or according to instructions we provide;
• avoid leaving thawed or frozen products at unsafe temperatures;
• wash hands, bowls, utensils, counters, sinks, and surfaces after handling raw food;
• prevent cross-contamination with human food, dishes, utensils, and household surfaces;
• discard any product that has been mishandled, left out too long, contaminated, damaged, or otherwise appears unsafe; and
• follow any handling, storage, feeding, or safety instructions provided on our packaging, website, delivery messages, or customer communications.

Otto is not responsible for illness, contamination, spoilage, injury, or other issues caused by improper handling, storage, thawing, preparation, serving, or use after delivery.

You are responsible for determining whether Otto products are appropriate for your dog. Our products, feeding calculators, portion guidance, transition guidance, customer service communications, blog posts, educational materials, and other content are provided for general informational purposes and are not veterinary advice.

Every dog is different. Age, breed, weight, activity level, medical history, medications, allergies, sensitivities, pregnancy, nursing, growth stage, body condition, and other factors may affect whether a product or feeding amount is appropriate.

You agree to consult your veterinarian before feeding Otto products if your dog has allergies, sensitivities, medical conditions, immune issues, digestive concerns, a history of pancreatitis, kidney disease, liver disease, cancer, pregnancy, nursing, or any other health concern.

You are responsible for monitoring your dog's response to Otto products and adjusting feeding amounts as needed. Our recommended portions are estimates and may assume that Otto products are the primary or only food being fed. We cannot account for all treats, toppers, table food, supplements, or other foods you provide.

Otto makes no guarantee that any product will achieve a particular health outcome, weight outcome, digestive outcome, coat improvement, allergy response, or other result.

Otto meal delivery is available only in the local service areas and routes we choose to serve. Availability may be determined by ZIP code, address, delivery route, route density, operational capacity, or other factors.

We may accept, decline, pause, modify, or discontinue service to any address or area at our discretion. If you move outside our service area, we may be unable to continue your meal subscription.

Delivery dates, delivery windows, route days, and arrival times are estimates and are not guaranteed. Local delivery may be affected by traffic, weather, road closures, route changes, equipment issues, production timing, customer density, safety issues, holidays, staffing, or other events.

We may deliver orders to your doorstep, porch, gate, lobby, designated delivery area, or other location associated with your delivery instructions. You are responsible for providing accurate delivery instructions and ensuring that we can safely and reasonably access the delivery location.

If we cannot complete a delivery because of inaccurate address information, unsafe conditions, locked gates, inaccessible buildings, animals, lack of access, or other conditions within your control, we may attempt redelivery, reschedule delivery, leave the order in a reasonable location, cancel the delivery, issue a credit, or charge a redelivery or replacement fee at our discretion.

Once an order is delivered to the address or location associated with your account, risk of loss passes to you. You are responsible for promptly retrieving and properly storing the products. Otto is not responsible for products that are lost, stolen, damaged, thawed, spoiled, contaminated, or otherwise affected after delivery.

Otto's reusable containers, including Ottopods, totes, bags, coolers, racks, inserts, labels, and other reusable delivery assets, are and remain the property of Otto unless we expressly state otherwise in writing.

Reusable assets are provided to support Otto's closed-loop delivery system. They are not sold to you, even if you pay for the food inside them or are charged a deposit, replacement fee, or other amount related to their use.

You agree to:

• use Otto reusable assets only for their intended purpose;
• keep Ottopods and totes reasonably clean and protected while in your possession;
• rinse empty Ottopods when practical;
• return empty Ottopods, totes, and other reusable assets at your next delivery or as otherwise requested by Otto;
• not throw away, recycle, sell, give away, modify, deface, intentionally damage, or use Otto reusable assets for unrelated purposes; and
• notify us promptly if Otto property is lost, stolen, damaged, contaminated, or accidentally discarded.

We may charge replacement, recovery, cleaning, or other fees for reusable assets that are not returned, are returned damaged, are contaminated, or are otherwise unavailable for reuse. We may also pause, suspend, or cancel your subscription if reusable assets are not returned on a timely basis.

Any replacement or non-return fees will be disclosed in your account, at checkout, in a separate policy, or through customer communications. Payment of such fees does not transfer ownership of Otto reusable assets unless we expressly agree in writing.

Otto meal products may be offered primarily or exclusively through subscriptions. Subscription plans may include an initial order followed by recurring deliveries based on the quantity, recipe, delivery cadence, dog profile, route availability, and plan settings you select or approve.

Otto meals are generally sold in fixed delivery increments, including totes containing a set number of Ottopods. Minimum order quantities, delivery increments, delivery cadence options, and available recipes may change from time to time.

By starting a subscription, you authorize Otto and our payment processors to charge your payment method for your initial order and for recurring orders until you pause, skip, modify, or cancel your subscription in accordance with these Terms and any cutoff times shown in your account.

You are responsible for all recurring charges that occur before your subscription is modified, skipped, paused, or canceled. You may manage your subscription through your account or by contacting us using the methods we provide.

Changes to an upcoming order, including recipe changes, quantity changes, delivery-date changes, skips, pauses, address changes, and cancellations, must be submitted before the applicable cutoff shown in your account or communicated by Otto. Unless we state otherwise, requested changes should be made at least 48 hours before the scheduled delivery or charge cutoff.

If a requested change is submitted after the cutoff, we may be unable to stop or modify the order, and you may remain responsible for the charge. Because our products are perishable and production is planned in advance, we may not be able to cancel, refund, or reroute an order after it has been prepared, packed, assigned to a route, or delivered.

We may adjust subscription recipes, quantities, delivery dates, delivery cadence, or pricing based on product availability, route availability, service area changes, operational needs, or changes you request. If a recipe or product is unavailable, we may offer a substitution, delay delivery, issue a credit, adjust pricing, or contact you for instructions.

All prices are listed in U.S. dollars unless otherwise stated. Prices, delivery fees, deposits, replacement fees, taxes, discounts, promotions, and other charges may change at any time.

We may charge your payment method when you place an order, when your subscription renews, before a scheduled delivery, when an order is prepared, or at another time disclosed at checkout or in your account.

You authorize Otto and our payment processors to charge all amounts due to the payment method associated with your account, including product charges, subscription charges, delivery fees, taxes, deposits, replacement fees, redelivery fees, non-return fees, and other applicable charges.

You agree to provide current, valid, and accurate payment information and to promptly update your account if your payment method changes, expires, is canceled, or becomes unavailable.

If a payment fails, we may retry the payment, contact you for updated information, pause or cancel your delivery, suspend your account, withhold future deliveries, or seek collection of amounts owed.

We may correct pricing errors, typographical errors, inaccurate product information, or other mistakes at any time. If an order was placed with incorrect pricing or information, we may cancel the order, refund any amount charged, contact you for approval of corrected terms, or take other reasonable action.

You are responsible for applicable taxes unless we are required to collect and remit them.

We may offer promotions, discounts, trials, referral credits, account credits, loyalty rewards, or other offers from time to time. Additional terms may apply to those offers and will control if they conflict with these Terms.

Unless we state otherwise, promotions and credits cannot be combined, transferred, redeemed for cash, applied retroactively, or used after expiration. We may limit promotions to certain products, plans, routes, customers, or time periods.

We may refuse, cancel, or review orders and accounts if we suspect fraud, abuse, mistaken issuance, duplicate accounts, unauthorized transfer, or violation of promotional terms.

If we offer a trial, starter box, introductory offer, discounted first delivery, or other promotional plan, the offer may convert to a recurring subscription unless you cancel before the stated cutoff.

The price, quantity, recipes, delivery cadence, and delivery timing of future recurring orders may differ from the introductory offer. By accepting a trial or introductory offer that renews, you authorize Otto to charge your payment method for recurring subscription orders unless you cancel in accordance with the offer terms and these Terms.

We may modify, limit, or terminate trials and introductory offers at any time.

Because Otto products are perishable food items, products may not be returned or exchanged after delivery. We do not accept returns of food products.

If you believe there is a problem with your order, including a missing item, incorrect item, damaged item, delivery issue, temperature concern, or quality concern, please contact us promptly. For perishable product issues, you should contact us as soon as possible and, unless we state otherwise, within 24 hours of delivery so that we can evaluate the issue.

We may request photographs, product information, lot information, delivery details, temperature information, return of packaging, or other information to help us investigate.

Refunds, replacements, redeliveries, and account credits are issued at Otto's discretion unless required by law. We may deny refunds, replacements, or credits for issues caused by incorrect account information, failure to retrieve an order promptly, improper handling or storage after delivery, missed delivery access, late cancellation requests, failure to follow instructions, or other circumstances outside our control.

Account credits have no cash value, may expire, and may be used only for eligible Otto purchases.

Otto may offer non-meal products, such as accessories, supplements, toys, merchandise, or other items. Some non-meal products may be shipped by third-party carriers or fulfilled separately from local meal deliveries.

Shipping dates, delivery dates, and arrival times for shipped items are estimates only. We are not responsible for delays, losses, theft, damage, misdelivery, or other acts or omissions of third-party carriers after an item has been tendered to the carrier, except as required by law.

Return eligibility for non-meal products may differ from perishable food products and may be described in a separate return policy or on the applicable product page.

Our website or services may include access to third-party tools, links, payment processors, subscription management tools, maps, communication platforms, analytics services, social media platforms, or other third-party services.

We do not control and are not responsible for third-party websites, tools, products, services, content, policies, or practices. Your use of third-party services may be subject to separate terms and privacy policies. You use third-party tools and links at your own risk.

Our Privacy Policy describes how we collect, use, disclose, and protect personal information. Our Privacy Policy is incorporated into these Terms by reference.

By using our website, creating an account, placing an order, starting a subscription, or using our services, you acknowledge that you have reviewed our Privacy Policy.

These Terms remain in effect unless and until terminated by you or by Otto.

You may stop using our services at any time. You may cancel your subscription in accordance with the cancellation process and cutoff times provided in your account or by Otto.

We may suspend, limit, or terminate your access to all or part of the website, account, products, subscriptions, deliveries, or services at any time, with or without notice, if we believe you have violated these Terms, failed to pay amounts owed, misused our services, created safety or operational concerns, provided inaccurate information, failed to return Otto property, or otherwise created legal, financial, food safety, route, or business risk.

Termination does not relieve either party of obligations incurred before termination. Provisions that by their nature should survive termination will survive, including payment obligations, ownership provisions, reusable asset obligations, disclaimers, limitations of liability, indemnity, dispute resolution terms, and intellectual property provisions.

To the fullest extent permitted by law, Otto provides the website, products, subscriptions, deliveries, content, tools, and services on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, or statutory.

To the fullest extent permitted by law, Otto disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, accuracy, uninterrupted operation, and any warranties arising from course of dealing or usage of trade.

Otto does not warrant that the website or services will be uninterrupted, secure, error-free, or free of viruses or harmful components. Otto does not warrant that any product, feeding plan, portion recommendation, delivery cadence, or other service will meet your expectations or achieve a particular result for your dog.

Some jurisdictions do not allow certain warranty disclaimers, so some of the above disclaimers may not apply to you.

To the fullest extent permitted by law, Otto and its owners, officers, directors, employees, contractors, agents, suppliers, service providers, affiliates, successors, and assigns will not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or similar damages, including lost profits, lost revenue, loss of data, business interruption, replacement costs, loss of goodwill, or other intangible losses arising out of or relating to your use of, or inability to use, our website, products, subscriptions, deliveries, content, tools, or services.

To the fullest extent permitted by law, Otto's total liability for any claim arising out of or relating to these Terms, our website, products, subscriptions, deliveries, content, tools, or services will not exceed the greater of the amount you paid to Otto for the product or order giving rise to the claim or $100.

The limitations above apply whether the claim is based in contract, tort, negligence, strict liability, warranty, statute, or any other legal theory, even if Otto has been advised of the possibility of such damages.

Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.

To the fullest extent permitted by law, you release Otto and its owners, officers, directors, employees, contractors, agents, suppliers, service providers, affiliates, successors, and assigns from claims, demands, damages, liabilities, losses, costs, and expenses arising out of or relating to your use of our website, products, subscriptions, deliveries, content, tools, or services, except to the extent such release is prohibited by law.

If you are a California resident, you waive California Civil Code Section 1542, which provides that a general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in their favor at the time of executing the release and that, if known, would have materially affected their settlement with the debtor or released party.

You agree to defend, indemnify, and hold harmless Otto and its owners, officers, directors, employees, contractors, agents, suppliers, service providers, affiliates, successors, and assigns from and against any claims, demands, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to your violation of these Terms, your misuse of our website, products, subscriptions, deliveries, or services, your violation of law, your violation of third-party rights, your User Content, or your handling, storage, preparation, serving, or use of Otto products after delivery.

Please review this section carefully. It may affect your legal rights.

Any dispute, claim, or controversy arising out of or relating to these Terms, the website, products, subscriptions, deliveries, or services will be resolved through binding arbitration, rather than in court, except that either party may bring an individual claim in small claims court if the claim qualifies.

Before starting arbitration, you agree to send Otto a written notice of dispute that includes your name, address, contact information, a description of the dispute, and the relief requested. Notices should be sent to [legal/contact email] or [mailing address]. The parties will attempt in good faith to resolve the dispute informally before arbitration begins.

Any arbitration will be conducted on an individual basis. You and Otto waive the right to participate in a class action, class arbitration, representative action, private attorney general action, or consolidated proceeding to the fullest extent permitted by law.

Nothing in this section prevents either party from seeking injunctive or equitable relief for unauthorized use of intellectual property, misuse of confidential information, misuse of the website, or conduct that threatens safety, security, or property.

This section should be reviewed by legal counsel before publication to confirm the preferred arbitration provider, venue, opt-out rights, and consumer-law requirements.

These Terms and any dispute arising out of or relating to them will be governed by the laws of the State of California, without regard to conflict-of-law principles, except to the extent federal law applies.

Subject to the dispute resolution section above, any court proceeding arising out of or relating to these Terms will be brought in the state or federal courts located in Orange County, California, unless applicable law requires otherwise.

We respect intellectual property rights. If you believe content on our website infringes your copyright, please send a written notice that includes:

1. your physical or electronic signature;
2. identification of the copyrighted work claimed to have been infringed;
3. identification of the material claimed to be infringing and information reasonably sufficient to locate it;
4. your contact information;
5. a statement that you have a good-faith belief that use of the material is not authorized by the copyright owner, its agent, or the law; and
6. a statement, under penalty of perjury, that the information in your notice is accurate and that you are authorized to act on behalf of the copyright owner.

DMCA notices should be sent to: [legal/contact email].

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law and the unenforceable portion will be deemed severed. The remaining provisions will remain in full force and effect.

Our failure to enforce any provision of these Terms is not a waiver of our right to enforce that provision or any other provision in the future.

You may not assign or transfer these Terms, your account, your subscription, or your rights or obligations under these Terms without our prior written consent.

Otto may assign or transfer these Terms, in whole or in part, in connection with a merger, acquisition, financing, reorganization, sale of assets, change of control, or by operation of law.

These Terms, together with our Privacy Policy and any other policies or terms referenced or presented to you, constitute the entire agreement between you and Otto regarding the website, products, subscriptions, deliveries, and services, and supersede any prior or contemporaneous agreements on those subjects.

Questions about these Terms may be sent to:

Otto Pet Supply Inc. [Mailing Address] [Email Address] [Phone Number]