Skip to content

Cart

Your cart is empty

Continue shopping

Frequently Asked Questions

Everything you need to know about otto® — the food, delivery, and your plan.

The Food

What is otto®?

otto® is a fresh, raw dog food subscription. We make locally produced raw meals tailored to your dog and deliver them on your dog's schedule.

Why raw?

Raw feeding can support firmer stools and better digestion, healthier skin and a shinier coat, cleaner teeth, more energy, ideal weight and muscle tone, and a stronger immune system. Learn more on our Why Raw page.

What's in the food?

Real, whole ingredients balanced to the 80/10/10 ratio — 80% muscle meat, 10% bone, 10% organ — with no fillers, additives, or preservatives, ever. See our ingredients page for details.

How do I switch my dog to raw?

Most dogs do best with a gradual transition over about 10 days: start with 75% of their current food and 25% Otto, move to 50/50 by days 4–6, 25/75 by days 7–9, and 100% Otto from day 10. Healthy adult dogs with strong digestion can often switch straight to 100% raw. Start with a single protein the first week, and feed meals at room temperature rather than cold. Slightly softer stools are normal at first.

Is raw food safe?

Yes. With proper sourcing and handling — exactly what we do — raw food is as safe as, if not safer than, kibble. Dogs have short, highly acidic digestive systems built to handle bacteria, and our raw bones are selected to be the right type and size for safe chewing. Unlike cooked bones, raw bones don't splinter.

What if my dog is a picky eater?

Go slow and keep it simple: transition gradually, serve meals at room temperature, and start with one protein before rotating in others.

Delivery, Storage & the Ottopod®

How is my food delivered?

Locally and personally, portioned in reusable Ottopods® — no cardboard, dry ice, or single-use plastic.

Where do you deliver?

We currently deliver in Orange, CA and the surrounding areas. See our Delivery Areas page.

How do I store the food?

Your meals arrive frozen. Keep them in the freezer, then thaw the next serving ahead of time and feed it at room temperature — not cold.

Do I need a lot of freezer space?

Some freezer space helps, since meals are delivered frozen. If you're short on room, ask about our freezer program — for qualifying households we provide a freezer for program use at no extra cost, along with a 10% discount.

What do I do with my empty ottopods?

Run empty ottopods through the dishwasher after serving, then set the lid inside the pod — don’t snap it back on. Pods can stay with you for 45 days or more; washing prevents odors, and nesting the lid prevents trapped moisture and mold. Hand them back at your next delivery — we still fully sanitize and reuse them.

Plan & Billing

How much does it cost?

Pricing is based on your dog's size and calorie needs, starting at $4.49/lb. See Pricing for details.

Can I feed more than one dog?

Yes — you can add multiple dogs to one household (up to five). Dogs can share the same recipe, or each can have their own; if they eat different recipes, each dog gets its own delivery schedule.

Can I manage my subscription?

Yes — update recipes, portions, and timing anytime from your subscription settings.

Still have questions?

Please fill out this contact form, and our team will be in touch as soon as possible.